Frequently Asked Questions
Find answers to the most common questions about airport transfers, private transportation, and destination trips in Cancun and the Riviera Maya.
How do I find my driver at Cancun Airport?
After clearing customs and exiting the terminal, our representative will be waiting in the designated meeting area holding a sign with your name or “Cancun Trips Mexico.” Full pickup instructions are sent after booking.
Is the price I see final?
Yes. All prices are fixed per vehicle and include taxes, tolls, and standard luggage. There are no hidden fees or surprise charges upon arrival.
What happens if my flight is delayed?
We monitor flight arrivals in real time. If your flight is delayed, your pickup will be automatically adjusted at no extra charge.
How much luggage can I bring?
Standard luggage is included. If you are traveling with oversized luggage (surfboards, golf bags, strollers, or multiple large suitcases), please mention it during booking so we can assign the appropriate vehicle.
Do you offer private transportation?
Yes. All our services are private unless otherwise specified. Your vehicle is reserved exclusively for you and your group.
Can I book round-trip transportation?
Absolutely. You can book one-way or round-trip service. Round-trip bookings allow you to secure both arrival and departure transportation in advance.
What destinations do you service?
We provide transportation to and from Cancun International Airport, the Hotel Zone, Downtown Cancun, Playa del Carmen, Puerto Morelos, Costa Mujeres, Puerto Aventuras, Akumal, Tulum, and nearby destinations.
How far in advance should I book?
We recommend booking as early as possible to guarantee availability, especially during peak travel seasons. Same-day bookings may be available depending on demand.
Do you provide child seats?
Child seats are available upon request. Please let us know the age and number of children when booking so we can prepare accordingly.
What payment methods do you accept?
We accept major credit cards and secure online payments. Payment details are provided during the booking process.
Can I modify or cancel my reservation?
Yes. Reservation changes and cancellations are allowed according to our cancellation policy. Please contact us as soon as possible with your booking details.
Is your service available 24/7?
Yes. We operate 24 hours a day, 7 days a week, including holidays, to accommodate all flight schedules.
How can I contact customer support?
You can reach us via our Contact Us page, email, phone, or WhatsApp. Our team is ready to assist you before, during, and after your trip.